Q. I have a message of “Connection Failure” What seems to be the problem?
A. You may not be under good coverage. Please check your Signal Quality (CINR) & Signal Strength (RSSI). If these values are below standard then you are not getting best coverage.
Q. I am getting “EAP/Authentication Failure” message. What should be the reason?
A. Please check your User ID, Password and PC date and time.
Q. Why am I getting “No Device/Device Unplugged” error?
A. Your modem hardware may not be installed properly. Please go to Hardware Profile>Uninstall previous WiMAX Hardware> Scan For new Hardware, windows should install the driver automatically. Otherwise hardware driver should be installed manually, please ask help for technical support.
Q. My Signal Quality (CINR) decreased suddenly. What should I do?
A. Your modem position may be changed on moved to a new location. Please put your modem in such a place where it gets the best signal. Don’t put the modem in places like under the table, behind any furniture or under some obstacles.
Q. Why am I not getting my desired speed?
A. You might have been assigned with an inappropriate package. Please check the package from Billing.
Or, some hidden application/download might be running in your PC/Laptop. Please check whether any hidden update/download like Antivirus, Windows Update etc is running or not.
Or, you may have poor Signal Quality (CINR). Please change the placement of your Modem for best signal quality.
Q. Why am I not able to send email from my email account?
A. Please check with the settings of your mail client for SMTP & POP and correct it accordingly. Please ask help for technical support.
Q. Why can’t I browse any website?
A. Please check for the latest version of you browser or check with other browser. Make sure your browser setting proxy is disabled and also windows firewall is disabled.
Q. Why is it showing “No or Limited Connectivity” when I try to connect internet?
A. You might have put manual IP address in your LAN. Please release the Manual IP and select "Obtain an IP address automatically" in your LAN setting.
Q. Why does a user see less usage in the account when he/ she logs in to the internet using his/ her Banglalion connection?
A. Whenever a limited postpaid or prepaid user logs in using his/ her Banglalion connection, our Internet server receives a particular MB from billing server to allow user to continue the session. The allocation is: for prepaid 512 kbps-160 MB, for Prepaid 1 mbps and all postpaid limited -320 MB. So whenever a user logs in and check his/ her usages, he/ she will see 320 MB or 160 MB less than his/ her actual balance. As user is already connected to Internet server, his/ her MB is transferred to Internet server from billing server, and as user sees his/ her information in billing server interface (care.banglalionwimax.com), so he/ she sees 320 MB or 160 MB less every time he/ she logs in. If he/ she disconnects the line and check usage by calling our hotline or by using other internet connection, he/ she can see the actual balance in care.banglalionwimax.com.
Example: Suppose user id-x.y is a Prepaid 1 mbps connection and has 1020 MB usage remaining in the account. Now he/ she logs in by using his/ her Banglalion account. Billing server transfers 320 MB to Internet server to keep the session active. So he/ she will see 1020-320=700 MB as his/ her remaining usage. Now he/ she has consumed 100 MB in that particular session and disconnects his/ her connection. So Internet server returns 320-100=220 MB to billing server against this account and then his/ her actual remaining usage will be 700+220 MB=920 MB. User can easily see it if he/ she logs in using any other connection/ account or if he/ she calls our hotline after disconnection.
Q. What are the quota sizes for different package?
A. The quota sizes for different packages are as follows:
Prepaid 512 kbps
Prepaid 1 mbps & all Postpaid Limited
Q. Why this quota system is required?
A. We implemented this quota system for smooth browsing and to avoid continuous authentication process between internet server and billing server which causes poor browsing experience for the users.
Q. How to calculate usage?
A. User can check using his/ her session call option. Calculate his/ her session usages + Remaining volume + MB quota. For example- previous user shown in the above example again logs in and then he/ she will see 920 MB-320 MB=600 MB. His previous session usage was 100 MB. So his actual total MB is 100 MB+600 MB+320 MB=1020 MB (exactly same as he had). That means users get the exact amount of usage that he/ she paid for.